Booking, Modification, Cancellation, and Payment Policy

 The following Rules apply

A booking can be done for a maximum of 180 days before the trip start date. On the other hand, a booking can be done for a minimum of 3 hours before the trip start time Booking can be done through our website at https://www.getwaycab.com, calling us at +918881666078.

To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.

For every confirmed booking, a car will be allotted at least 8 hours before the trip (3 hours for outstation One-Way). The customer will get an email and/or sms confirmation with the car and driver details after the allotment.

Customer should carry a printout of the booking voucher or the booking confirmations SMS for identification.

If you do not have a valid toll parking card, you will not get the toll parking amount.

Note:

In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. The customer will have to wait as much time as the company will take to find another vehicle.  If the customer does not wait, his advance payment amount will not be refunded. Getway CAB doesn't take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of Getway CAB shall not be subject to any compensation.

In case of no-show by the customer, or no intimation about change of time/date of booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no show/cancellations.

In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we cannot find a replacement, a full refund of the advance amount will be done.

Cancellation Policy- You can cancel or change your booking at any time using the online link/phone/email till 24 hours before the pickup date and time 

A- Cancellation within 60 minutes of booking confirmation: No cancellation charges apply.

B- Cancellation after 60 minutes of booking confirmation: A cancellation fee of 5% of the total booking amount will be charged  

C- Cancellations made within 24 hours before the scheduled pickup time will incur a cancellation fee of 10% of the total amount. The remaining will be refunded.

D- No refund will be applicable if you cancel your booking less than 4 hours before the scheduled pickup time. 

E - Cancellation After Driver Assignment If you cancel the booking after receiving the cab and driver details, 30% of the total amount will be deducted and the remaining amount will be refunded. to the original payment method.

 Refunds Policy 

 If you are eligible for a refund based on the “Cancellation and Refund” policy above, the refund will be sent back to you in 5-7 working days.  In case of any issue resulting in delay in getting refund, write to us at care@getwaycab.com or call us on – +918881666078.