Cancellation And Refund Policy

Booking, Modification, Cancellation, and Payment Policy

The following Rules apply

A booking can be done for a maximum of 180 days before the trip start date. On the other hand, a booking can be done for a minimum of 3 hours before the trip start time Booking can be done through our website at https://www.getwaycab.com, calling us at +918881666078.
To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.
For every confirmed booking, a car will be allotted at least 8 hours before the trip (3 hours for outstation One-Way). The customer will get an email and/or sms confirmation with the car and driver details after the allotment.
Customer should carry a printout of the booking voucher or the booking confirmations SMS for identification.

Note:

In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. The customer will have to wait as much time as the company will take to find another vehicle. If the customer does not wait, his advance payment amount will not be refunded. Getway CAB doesn't take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of Getway CAB shall not be subject to any compensation.
In case of no-show by the customer, or no intimation about change of time/date of booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no show/cancellations.
In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we cannot find a replacement, a full refund of the advance amount will be done.

Cancellation Policy

Cancellation Policy : You can cancel or change your booking at any time using the online link/phone/email till 24 hours before the pickup date and time.

1- In case of cancellation within 24 hours from the pick-up time a fee of Rs 250 will be charged and the remaining amount will be refunded.
2- If you cancel your booking less than 4 hours before the pickup time, no refund will be applicable. If your booking is made an hour or two before and it is cancelled from your side, then in this case no amount will be refunded.

3- If you cancel the booking after receiving the cab and driver details, 30% of the amount will be debited.

Note: Other Service Like Hotel , Flight , Chopper , Char Dham Yatra Cancellation/Postpone policy may be different than the above- You may have to follow the policy of Hotel, Aviation, Char Dham Yatra Policy Instead of above cancellation/postpone policy. Kindly confirm the cancellation policy of these before booking.

Refunds Policy

If you are eligible for a refund based on the “Cancellation and Refund” policy above, the refund will be sent back to you in 5-7 working days. In case of any issue resulting in delay in getting refund, write to us at care@getwaycab.com or call us on – +918881666078.